# Troubleshooting

<details>

<summary>Why beLow CTL does not start anymore (no tray)?</summary>

There might have been a problem while releasing the lock preventing it from opening multiple times.

To release the lock, remove the tray.lock file for your platform:

${HOME}/.config/wedolow/tray.lock%USERPROFILE%\AppData\Roaming\wedolow\tray.lock

If the problem persists, please contact us at <support@wedolow.com>.

</details>

<details>

<summary>Why the user interface does not run because of missing libraries on Windows?</summary>

You may have missed installing the Visual Studio C++ Redistributable 2017 listed in the [requirements](https://docs.wedolow.com/below-technical-documentation/readme/installation-instructions/windows/requirements).

</details>

<details>

<summary>Why a CMake build may fail on Windows?</summary>

This can happen because of a possibly faulty compilation database generated by CMake on Windows when injecting preprocessor variable definitions with certain syntax, for example:

```cmake
add_definitions(-DLIB_HEADER_FILE="lib.h")
```

You may find ways to overcome this issue in the compatibility guide: <https://docs.wedolow.com/below-technical-documentation/compatibility-guide/cmake#windows-specificities>

</details>

<details>

<summary>Why jobs fail and log archives are empty?</summary>

This occurs when the time on the machine where the runners run and the machine where the server runs differ (known date/time mismatch).

* For Windows full-desktop usage: check that Windows and WSL time are synced.
* For distributed usage: check time sync for all machines. If they are not in sync, enable internet time synchronization when possible or set the time manually so all machines match the same time zone.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wedolow.com/documentation/ressources/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.