Troubleshooting

Typical problems you may encounter are addressed here.

beLow CTL does not start any more (no tray)

If running beLow CTL does not show up, there might have been a problem while releasing the lock preventing to open it multiple times.

To release the lock, you may remove the following file:

Linux

${HOME}/.config/wedolow/tray.lock

Windows

%USERPROFILE%\AppData\Roaming\wedolow\tray.lock

If the problem persists, please contact us at [e-mail].

On Windows, the user interface does not run because of missing libraries

If the user interface can't run because of missing libraries, you may have missed Visual Studio C++ Redistributable 2017 installation in requirements.

Jobs run by beLow fail and when downloading logs, the logs archive is empty

This happens when the time on the machine where the runners run and the machine where the server runs have a different known date/time.

In a Windows full-desktop usage, check that Windows and WSL are synced in time. In a distributed usage, check the time sync for all your machines, and if they are not in sync, please activate internet sync when possible or set the time manually so they all match on a same time zone.